Return and Refund Policy

We want you to be delighted with your new furniture. If you are not satisfied with your purchase, we're here to help.

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1. Right to Cancel – 14-Day Cooling-Off Period

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise your right to cancel, you must inform us of your decision within 14 days of delivery.

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2. Faulty or Damaged Goods

If your item arrives damaged or develops a fault within 30 days, you are entitled to a full refund, repair, or replacement.

To report a fault or damage:

• Contact us within 48 hours of delivery for damaged items, or within 30 days for faulty items
• Provide a description of the issue and photographs if possible
• We will cover the cost of collection and replacement if the item is confirmed as faulty or damaged

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3. How to Return an Item

To arrange a return, please contact our Customer Service Team at:

• 📧 [Your Email Address]
• 📞 [Your Contact Number]

Please include:

• Your order number
• Reason for return
• Photographs (if applicable)

We will provide instructions for return or arrange collection, depending on the item.

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4. Refunds

Once we receive and inspect your returned item, we will process your refund within 14 days.

Refunds will be issued to the original payment method used at checkout.

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5. Non-Returnable Items

The following items cannot be returned unless faulty:

• Custom-made or personalized items
• Items that have been assembled or used

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6. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at info@industriousdecor.com